Last updated: August 2026
Thank you for shopping at our store. Please read our return and refund terms below.
- Eligibility for Returns Items may be returned within 14 calendar days from the date you receive your parcel. To qualify for return, goods must be unused, in original condition, with all original tags and packaging intact. Used, damaged or personalized items cannot be accepted for return.
- Return Process Please contact our customer service first via the Contact‑Us page before sending back goods. Do not send returns without prior notification. You will receive return instructions after our confirmation. Customers are responsible for return shipping costs unless the item arrived defective or wrong item was shipped.
- Refunds Once we receive and inspect your returned goods, we will process your refund. Refund will be issued to your original payment method. Please allow 7‑14 business days for funds to show up in your account, subject to your payment‑provider processing speed.
- Damaged & Defective Items If you receive damaged or defective goods, please contact us within 48 hours after delivery with photos of product and package. We will arrange replacement or refund according to situation.
- Exclusions ‑ Sale / clearance items are non‑returnable unless defective ‑ Custom‑made items cannot be returned
- Contact For return‑related questions, please use our website Contact‑Us page.